July 28, 2016

FAQs

Q. I am coming from outside Europe, can you assist with my visa application?

A. Yes, our International Patient Office can issue you with a signed letter to facilitate your visa application, as well as any family members who wish to travel with you. We will also be on hand to offer other support as required.

Q. Can you recommend me a hotel and help with my hotel bookings?

A. Yes, our Office has favourable rates with several excellent hotels, both close to our Centre and in Lisbon city centre. Please do not hesitate to ask for our assistance with accommodation recommendations and bookings.

Q. Do I need a referral from a physician?

A. No. We accept patients with or without a referral.

Q. Can I be treated by a female doctor?

A. If we have an available female physician specialising in your type of cancer we will try our best to accommodate this request.

Q. What additional support can the International Patient Office provide during my treatment?

A. Our International Patient Office is available to help and support you in any way. Please do not hesitate to ask if you need anything at all before, during, or after your stay in Lisbon.

 

Financial Information

Our International Patient Office works with you on all matters related to finance to ensure that the billing process is as easy as possible. 

For patient’s requesting a remote second evaluation of existing clinical information we work as follows:

  1. In order to review your initial medical records we request a deposit of €500. This charge represents the charge for evaluation by a physician, followed by review and discussion by one of our Multidisciplinary Teams, comprising, radiation oncologists, medical oncologists, imaging specialists, nuclear medicine specialists, pathologist, nurse, and other relevant professionals. After this evaluation we produce a report detailing our clinical opinion of the case and our opinion on treatment options. If you then choose to come to the Champalimaud Clinical Centre for treatment, this €500 euro deposit will be discounted from your bill for treatment.
  2. If you confirm that you are able to travel to Lisbon for treatment, our International Patient Office will provide you with a cost estimate. This estimate will be based on the initial review as well as on the prescription of the medical specialist who is appointed to your specific case. It is important to note that the final cost of treatment may vary from this estimate if additional consultations or procedures are required once you are in Lisbon.
  3. Prior to arriving in Lisbon we will ask you if have private medical insurance and, if so, whether you would like us to contact your insurer for authorisation. If your insurer does not cover the treatment, or authorisation has not been obtained, we kindly ask you, before you arrive, to pay a deposit equal to the cost estimate. This should be made by bank transfer to the following account:

Bank: Caixa Geral de Depositos

IBAN (International Bank Account Number): PT50 0035 0396 00219545830 82

BIC SWIFT: CGDIPTPL

We kindly request also that you notify the International Patient Office that the transfer has been made so we can confirm receipt.

  1. Once your treatment at the Champalimaud Clinical Centre has finished we will be able to give you a final invoice. In cases where this amount is equal to the initial deposit, no further transaction will be necessary. Where there is a difference between the final billed amount and the prior estimated amount, we will either refund the difference or request the additional payment as required. We provide you with all required invoices and receipts if you wish to apply for a reimbursement of treatment charges from an insurance provider.

Where patients wish to come to the Champalimaud Clinical Centre without requesting a remote evaluation of their existing medical records, we are happy to arrange for an initial consultation with one of our doctors. Following this, recommendations may be made for diagnostic and treatment procedures. We will then request a deposit based on the cost estimate of these procedures. Our International Patient Office will be available to assist you with all matters related to billing and arrangements of your medical appointments.